GoldenBet Casino Privacy Policy

At GoldenBet Casino, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at goldenbet.com and use our services. We encourage you to read this document carefully. If you have any questions about our practices, please contact us at support@goldenbet.email.

Who We Are

GoldenBet Casino is operated by Santeda International B.V., incorporated under the laws of Curacao (Company Number 151296; Registered Address: Zuikertuintjeweg Z/N, Curacao). Our payment agent and parent company is Santeda International Limited, located at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curacao Gaming Authority (CGA), Licence Number OGL/2024/1798/1048, issued on 14 August 2024 under the National Ordinance on Offshore Games of Hazard (NOOGH, P.B. 1993, no. 63). As a licensed operator, we are legally obligated to handle your personal data responsibly and transparently.

Information We Collect

Here at GoldenBet, we may collect the following categories of personal information when you register, log in, or interact with our platform:

• Identity Data: full name, date of birth, username, and copies of government-issued identification documents
• Contact Data: email address, telephone number, and residential address
• Financial Data: payment method details, transaction history, deposit and withdrawal records
• Technical Data: IP address, browser type, device identifiers, operating system, and access times
• Usage Data: information about how you use our website, games, and services
• Communications Data: records of your interactions with our customer support team via live chat or email
• Compliance Data: information collected for KYC (Know Your Customer) and AML (Anti-Money Laundering) verification purposes

How We Use Your Information

We at GoldenBet use the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties for marketing purposes. The purposes for which we process your data include:

• Creating and managing your player account, including GoldenBet Casino login authentication and account security
• Processing your deposits and withdrawals across all accepted payment methods, including cryptocurrencies and cards
• Verifying your identity and age in accordance with our licensing obligations
• Administering GoldenBet bonus offers, free spins promotions, and cashback rewards
• Communicating with you about your account, transactions, and promotional updates
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with our legal and regulatory obligations under Curacao law and applicable international standards
• Improving our website functionality, game selection, and overall user experience
• Applying responsible gambling tools and safeguards where necessary

Legal Basis for Processing

Our GoldenBet platform processes your personal data based on one or more of the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations under our Terms and Conditions
• Legal obligation: compliance with applicable gaming, AML, and data protection regulations
• Legitimate interests: fraud prevention, security monitoring, and service improvement
• Consent: where you have explicitly opted in to receive marketing communications or promotional offers

Sharing Your Data

We only share your personal data with third parties where it is necessary and lawful to do so. At GoldenBet Casino, we may disclose your information to the following categories of recipients:

• Payment processors: Visa, Mastercard, AstroPay, Interac, Jetonbank, and cryptocurrency network providers, strictly for transaction processing
• Game providers: our 60+ software partners, including Pragmatic Play, NetEnt, and Evolution, where required for game delivery
• Regulatory authorities: the Curacao Gaming Authority and other competent authorities upon lawful request
• Identity verification services: third-party KYC and AML compliance partners
• IT and security service providers: companies that support our platform infrastructure and cybersecurity measures

We do not accept third-party payments and we do not share your financial data with unauthorised parties. All our third-party partners are contractually required to handle your data securely and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the GoldenBet Casino website to enhance your browsing experience, analyse site traffic, and personalise content. Cookies we use include:

• Essential cookies: necessary for the website to function, including session management and GoldenBet casino login security
• Analytical cookies: help us understand how players interact with our website so we can improve our services
• Marketing cookies: used to deliver relevant promotions, including information about GoldenBet bonus codes and no deposit offers

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in compliance with our regulatory obligations. Certain data related to financial transactions and AML compliance may be retained for longer periods as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. You may exercise these rights by contacting us at support@goldenbet.email:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent at any time where processing is based on your consent

Data Security

We at GoldenBet implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, and strict access controls. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Restricted Jurisdictions

Our GoldenBet services are not available to residents of certain jurisdictions, including Aruba, Bonaire, Curacao, Lithuania, the Netherlands, Georgia, Saba, Sint Maarten, the United States and its territories, and FATF-blacklisted countries. If you access our website from a restricted territory, we will not process your registration data further and may delete any information provided.

Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adults. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to reach out to our support team. We at GoldenBet Casino are here to help you 24/7 via live chat on our website or by email at support@goldenbet.email. For affiliate and commercial enquiries, you may contact us at affiliate@goldenbet.com.