GoldenBet Terms and Conditions

Welcome to GoldenBet. These Terms and Conditions govern your access to and use of our website, products, and services available at goldenbet.com. By registering an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, please do not use our platform.

1. About Us and Licensing

At GoldenBet, we operate under Santeda International B.V., incorporated under the laws of Curacao (Company Number 151296; Registered Address: Zuikertuintjeweg Z/N, Curacao). Our payment agent and parent company is Santeda International Limited, located at Poreias, 2 3011, Limassol, Cyprus. We are licensed and regulated by the Curacao Gaming Authority (CGA) under License Number OGL/2024/1798/1048, issued on 14 August 2024, in accordance with the National Ordinance on Offshore Games of Hazard (NOOGH, P.B. 1993, no. 63). Our GoldenBet platform operates under these regulatory obligations to ensure fair and transparent gaming.

2. Eligibility and Registration

To use our services, you must meet the following requirements. Here at GoldenBet, we reserve the right to refuse registration or close accounts at our sole discretion.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of restricted territories, including Aruba, Bonaire, Curacao, Lithuania, Netherlands, Georgia, Saba, St Maarten, the United States and its dependencies, or any FATF-blacklisted countries.
• You may only hold one account on our platform. Duplicate accounts will be closed and any funds may be forfeited.
• You must provide accurate, truthful, and complete information during registration.
• You are solely responsible for maintaining the confidentiality of your GoldenBet login credentials.

We perform identity verification checks in line with our regulatory obligations. We may request documents to verify your identity, address, and payment methods before processing withdrawals or at any time during your use of our services.

3. Deposits and Payments

At GoldenBet, we accept a wide range of payment methods to accommodate players across multiple regions. Our accepted currencies include EUR, USD, GBP, AUD, CAD, BRL, BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH.

3.1 Deposit Rules

• Our minimum deposit is 20 EUR or its equivalent in your chosen currency.
• We accept Visa, Mastercard, AstroPay, Interac, Jetonbank, and various cryptocurrency options.
• We do not accept third-party payments. Deposits must be made from accounts or wallets registered in your name only.
• All deposits must be wagered at least 1x before a withdrawal can be processed.

3.2 Withdrawal Rules

• Our minimum withdrawal amount is 20 EUR or equivalent.
• We apply withdrawal limits of 7,500 EUR (or equivalent) per 7 days and 15,000 EUR (or equivalent) per 30 days.
• Wins exceeding 15,000 EUR will be paid in monthly installments of up to 15,000 EUR per month.
• Our maximum payout per single bet or spin is 50,000 EUR, excluding jackpot games. Progressive jackpot wins are paid in full.
• Bank transfers are processed within 3 banking days; this method is not available for USD payouts.
• Cryptocurrency withdrawals are typically processed within approximately 1 hour; e-wallet withdrawals may take up to 24 hours.
• A pending review period of up to 72 hours may apply before a withdrawal is processed.
• Bank transfer intermediary fees of up to 16 EUR may apply and are not covered by us.
• Higher limits may be granted at our discretion for VIP players.

4. Bonuses and Promotions

Our GoldenBet bonus structure is designed to reward both new and returning players. All bonuses and promotional offers are subject to specific terms, which we detail below and in the individual promotion pages on our site. Players using a GoldenBet promo code or GoldenBet bonus code must ensure they enter it correctly at the time of registration or deposit, as codes cannot be applied retrospectively.

4.1 Welcome Bonuses

• We offer a Casino Welcome Bonus across the first three deposits, which may include free spins. Current offers should be verified on our promotions page.
• No-deposit bonuses are capped at 100 USD/EUR. Free spin or freebet winnings must be wagered 10x within 7 days, with a maximum withdrawal of 100 EUR/USD.
• The maximum withdrawal from each deposit bonus is 10x the bonus amount.
• We also offer a Sports Welcome Bonus and an E-Sports Welcome Bonus, both subject to a maximum withdrawal of 10x the bonus amount.

4.2 Ongoing Promotions

• We provide an unlimited 10% Cashback offer; the maximum cash-out is 5x the cashback amount received.
• Our Guaranteed Cashback on lost sports bets is available up to EUR 500.
• We offer 200 Free Spins every Thursday and Friday for eligible players.
• Additional promotions include Saturday Freebet, Bet Builder, Sport Cashout, Horse Racing, World Cup 20% Cashback, and our Slot Race.
• Players in Finland are eligible only for the 10% Cashback offer and are excluded from other bonuses.

We reserve the right to modify, suspend, or cancel any promotion at any time. Abuse of our bonus system, including the use of multiple accounts or coordinated play, may result in the voiding of bonuses and account closure.

5. Gaming Rules and Fair Play

Our GoldenBet casino offers over 5,000 games across multiple categories, including slots, live casino, sports betting, virtual sports, and e-sports. We work with 60+ game providers, including Pragmatic Play and NetEnt. Please note that NetEnt games are restricted in the USA, Curacao, the Netherlands, and blacklisted territories. We are committed to providing a fair gaming environment and use certified random number generators where applicable.

6. Responsible Gambling

At GoldenBet, we are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion, and reality checks. If you believe your gambling may be causing harm, we strongly encourage you to use these tools or contact our support team. We cooperate with recognised responsible gambling organisations and may intervene if we identify problematic behaviour on your account.

7. Account Suspension and Closure

We reserve the right to suspend, restrict, or close any account without prior notice if we suspect fraudulent activity, breach of these Terms and Conditions, money laundering, or any other violation of applicable laws. In such cases, we may withhold funds pending investigation in accordance with our legal obligations.

8. Customer Support

Our GoldenBet support team is available 24/7 via live chat, accessible from every page of our website. You may also contact us by email at support@goldenbet.email. We provide support in English, German, French, Norwegian, Italian, Spanish, and Russian. For affiliate or commercial enquiries, you may reach us at affiliate@goldenbet.com. We do not offer telephone support at this time.

9. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure our platform operates without interruption, we cannot guarantee that the site will always be free from errors, delays, or technical issues. We shall not be liable for any loss or damage arising from your use of our services beyond what is required by applicable law.

10. Governing Law and Amendments

These Terms and Conditions are governed by the laws of Curacao. We reserve the right to update or amend these terms at any time. We will notify you of material changes via email or a notice on our website. Continued use of our GoldenBet platform following any such changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.